Workforce
Headcount, job cuts, hiring, leadership moves and captive centers for each account. Cuts often lead to cost-takeout, automation or outsourcing work; hiring spikes and new technology leaders show where a client is investing. Data comes from public sources (annual reports, WARN notices, press) and is partial. Items without a source link are from model knowledge and unverified.
Headcount and revenue per employee
Year-end employees from annual reports, with revenue per employee in USD at fixed approximate exchange rates. "Cutting" means headcount fell 1.5% a year or more; "Efficiency gains" means headcount held while revenue per employee rose 10% or more. Click a column to sort.
| Trend | Source | ||||||
|---|---|---|---|---|---|---|---|
| Aflac Incorporated Diamond | 12,800 2025 | 2021–2025 | +10% | $1.3M | -30% | Flat | unverified |
| Allianz SE Platinum | 157,000 2025 | 2021–2025 | +1% | $1.3M | +24% | Efficiency gains | unverified |
| American Express Company Not on CAL | 76,800 2025 | 2021–2025 | +20% | $938K | +42% | Growing | unverified |
| American International Group, Inc. (AIG) Platinum | 22,000 2025 | 2021–2025 | -40% | Cutting | unverified | ||
| Aon plc Diamond | 60,000 2025 | 2021–2025 | +20% | $283K | +16% | Growing | unverified |
| Arthur J. Gallagher & Co. Diamond | 70,000 2025 | 2021–2025 | +79% | $193K | -8% | Growing | unverified |
| Assicurazioni Generali S.p.A. Mega Diamond | 87,000 2025 | 2021–2025 | +16% | Growing | unverified | ||
| AXA SA Diamond | 155,000 2025 | 2021–2025 | +4% | $816K | +11% | Efficiency gains | unverified |
| Banco Bilbao Vizcaya Argentaria, S.A. (BBVA) Mega Diamond | 128,000 2025 | 2021–2025 | +16% | $309K | +47% | Growing | unverified |
| Banco Bradesco S.A. Diamond | 84,000 2024 | 2021–2024 | -4% | Flat | unverified | ||
| Banco de Sabadell, S.A. Diamond | 19,000 2024 | 2021–2024 | -3% | Flat | unverified | ||
| Banco Santander, S.A. Mega Diamond | 200,000 2025 | 2021–2025 | +0% | $341K | +33% | Efficiency gains | unverified |
| Bank of America Corporation Platinum | 212,000 2025 | 2021–2025 | +2% | $509K | +19% | Efficiency gains | unverified |
| Barclays PLC Mega Diamond | 93,000 2025 | 2021–2025 | +14% | $405K | +16% | Growing | unverified |
| BlackRock, Inc. Not on CAL | 24,000 2025 | 2021–2025 | +30% | $1M | -5% | Growing | unverified |
| Blackstone Inc. Diamond | 5,000 2025 | 2021–2025 | +32% | $2.6M | -56% | Growing | unverified |
| BNP Paribas SA Mega Diamond | 180,000 2025 | 2021–2025 | -5% | $306K | +14% | Efficiency gains | unverified |
| CaixaBank, S.A. (La Caixa group) Diamond | 46,000 2024 | 2021–2024 | -8% | Cutting | unverified | ||
| Capital One Financial Corporation Diamond | 75,000 2025 | 2021–2025 | +48% | $707K | +18% | Growing | unverified |
| Chubb Limited Diamond | 43,000 2025 | 2021–2025 | +39% | $1.4M | +4% | Growing | unverified |
| Citigroup Inc. Diamond | 226,000 2025 | 2021–2025 | +1% | $376K | +17% | Efficiency gains | unverified |
| Commerzbank AG Diamond | 39,900 2025 | 2021–2025 | -13% | $317K | +56% | Cutting | unverified |
| Crédit Agricole S.A. Mega Diamond | 82,000 2025 | 2021–2025 | +9% | $376K | +13% | Efficiency gains | unverified |
| Deutsche Bank AG Diamond | 89,000 2025 | 2021–2025 | +7% | $396K | +17% | Efficiency gains | unverified |
| Fidelity National Information Services, Inc. (FIS) Diamond | 50,000 2025 | 2021–2025 | -23% | $210K | -2% | Cutting | unverified |
| Intesa Sanpaolo S.p.A. Mega Diamond | 90,000 2025 | 2021–2025 | -8% | $330K | +40% | Cutting | unverified |
| JPMorgan Chase & Co. Mega Diamond | 318,000 2025 | 2021–2025 | +17% | $572K | +28% | Growing | unverified |
| Macquarie Group Limited Mega Diamond | 19,500 2025 | 2022–2025 | +8% | $573K | -8% | Flat | unverified |
| Mastercard Incorporated Not on CAL | 37,000 2025 | 2021–2025 | +54% | $865K | +10% | Growing | unverified |
| Morgan Stanley Diamond | 81,000 2025 | 2021–2025 | +8% | $864K | +8% | Flat | unverified |
| National Australia Bank Limited Diamond | 38,000 2025 | 2021–2025 | +15% | $352K | +5% | Growing | unverified |
| Nationwide Building Society Mega Diamond | 25,000 2025 | 2022–2025 | +39% | Growing | unverified | ||
| NatWest Group plc Mega Diamond | 60,000 2025 | 2021–2025 | +0% | $347K | +52% | Efficiency gains | unverified |
| PayPal Holdings, Inc. Not on CAL | 24,000 2025 | 2021–2025 | -22% | $1.4M | +67% | Cutting | unverified |
| Poste Italiane S.p.A. Mega Diamond | 116,000 2024 | 2021–2024 | -3% | Flat | unverified | ||
| Prudential Financial, Inc. Diamond | 37,000 2025 | 2021–2025 | -10% | $1.6M | -6% | Cutting | unverified |
| Regions Financial Corporation Diamond | 19,800 2025 | 2021–2025 | +2% | $379K | +11% | Efficiency gains | unverified |
| Synchrony Financial Diamond | 20,000 2025 | 2021–2025 | +8% | Flat | unverified | ||
| The Bank of New York Mellon Corporation (BNY) Not on CAL | 50,000 2025 | 2021–2025 | +2% | $400K | +24% | Efficiency gains | unverified |
| The Carlyle Group Inc. Mega Diamond | 2,300 2025 | 2021–2025 | +24% | Growing | unverified | ||
| The Charles Schwab Corporation Not on CAL | 33,000 2025 | 2021–2025 | +3% | $697K | +21% | Efficiency gains | unverified |
| The Goldman Sachs Group, Inc. Not on CAL | 46,000 2025 | 2021–2025 | +5% | $1.3M | -7% | Flat | unverified |
| The PNC Financial Services Group, Inc. Diamond | 54,000 2025 | 2021–2025 | -9% | $426K | +32% | Cutting | unverified |
| The Toronto-Dominion Bank (TD Bank Group) Mega Diamond | 100,000 2025 | 2021–2025 | +12% | $432K | +26% | Efficiency gains | unverified |
| The Travelers Companies, Inc. Diamond | 33,000 2025 | 2021–2025 | +7% | $1.5M | +29% | Efficiency gains | unverified |
| Truist Financial Corporation Mega Diamond | 38,000 2025 | 2021–2025 | -28% | $534K | +26% | Cutting | unverified |
| U.S. Bancorp Not on CAL | 70,000 2025 | 2021–2025 | +3% | $400K | +19% | Efficiency gains | unverified |
| UBS Group AG Mega Diamond | 104,000 2025 | 2021–2025 | +46% | $471K | -5% | Growing | unverified |
| UniCredit S.p.A. Mega Diamond | 70,000 2025 | 2021–2025 | -7% | $393K | +50% | Cutting | unverified |
| United Overseas Bank Limited (UOB) Diamond | 32,000 2024 | 2021–2024 | +28% | $337K | +13% | Growing | unverified |
| Visa Inc. Not on CAL | 34,000 2025 | 2021–2025 | +58% | $1.2M | +5% | Growing | unverified |
| Wells Fargo & Company Not on CAL | 210,000 2025 | 2021–2025 | -16% | $399K | +27% | Cutting | unverified |
| Zurich Insurance Group AG Diamond | 63,000 2025 | 2021–2025 | +13% | Flat | unverified |
No headcount data for these accounts yet.
Layoff tracker
WARN Act notices and announced or reported reductions, newest first. WARN notices only cover US sites with 50+ job losses, so they understate global cuts.
- Oct 23, 2026AnnouncedAmerican Express Company3,500 rolesAbout 3,500 roles (about 5% of staff) as it removes management layers to automate more work with AI; $336M restructuring charge.management layerscnbc.com
- Oct 22, 2026AnnouncedBarclays PLC5,000 rolesAbout 5,000 roles (roughly 5% of staff) to go by the end of 2026, credited to years of technology and AI investment; about 1,000 were cut in the first half.operations, corporate functionsuk.finance.yahoo.com
- Oct 20, 2026AnnouncedNational Australia Bank Limited2,500 rolesUp to 2,500 jobs by Christmas in an operating-model overhaul as credit growth slows.operations, support functions · Australiathestar.com.my
- Oct 14, 2026ReportedBank of America Corporation3,500 rolesHeadcount down about 3,500 year on year while client-facing teams grew; management credits AI and process automation and plans continued headcount discipline into 2027.back officegloom.sh
- Oct 2, 2026WARN noticeNew Jersey WARN notice at SMBC in Jersey City.Jersey City, NJyahoo.com
- Sep 30, 2026WARN notice
- Sep 15, 2026WARN noticeTruist Financial Corporation361 rolesWARN notices as it shuts the Regional Acceptance auto lending unit after selling $5.5B of its loans.auto lending · Winterville, NC, Arlington, TXchron.com
- Aug 21, 2026WARN notice
- Jul 28, 2026Announced
- Jul 22, 2026WARN noticePrudential Financial, Inc.89 rolesNew Jersey WARN notice; the company cites investing where it is most competitive.Newark, NJnews.ambest.com
- Jul 8, 2026AnnouncedAllianz SE1,800 rolesUp to 1,800 roles at Allianz Partners travel insurance over 12-18 months as AI automates call-center work.call centers, claimsglobalbankingandfinance.com
- Jun 29, 2026AnnouncedNationwide Building Society600 rolesAbout 600 roles, the first redundancies since the Virgin Money takeover.
- Jun 15, 2026ReportedBlackRock, Inc.200 rolesAbout 200 roles, including in the private-markets arm built around HPS.investments, operations, technology, private markets · Globaluk.finance.yahoo.com
- May 8, 2026ReportedCommerzbank AG3,000 rolesA further 3,000 cuts alongside a EUR 600M AI program for 2026-2030 (about 6,900 in total).
- May 1, 2026AnnouncedCboe Global Markets, Inc.332 rolesAbout 20% of staff as it exits listings, CEDX and Japanese equities to focus on US options, futures and data.
- May 2026WARN noticeFifth Third Bancorp502 rolesWARN notice at the customer operations center ahead of the Labor Day 2026 conversion.operations, back office · Farmington, MIbankingdive.com
- Apr 17, 2026WARN noticeWARN notice for about 777 FirstBank roles after the January 2026 acquisition closed; branch staff not affected.back office, operations, corporate · Lakewood, COdenverpost.com
- Mar 19, 2026ReportedThe Goldman Sachs Group, Inc.1,500 rolesPerformance-based cuts of about 1,500 (3-5%) starting in April 2026.
- Mar 2026ReportedMorgan Stanley2,500 rolesAbout 2,500 roles (about 3%), framed as performance management and a move of some roles to lower-cost locations.all divisionslivenowfox.com
- Mar 2026ReportedUniCredit S.p.A.400 rolesAbout 300-400 technology roles in Germany, with some back-office work moving to Romania.technology · Germany, Romaniaintellizence.com
- Feb 3, 2026WARN noticeWells Fargo & Company112 rolesWARN notice, mostly loan servicing roles. Management says headcount is down about 30% since 2020.loan servicing · Raleigh, NCspectrumlocalnews.com
- Feb 2026WARN noticeJPMorgan Chase & Co.121 rolesNew Jersey WARN notices for a business review.Jersey City, NJlayoffhedge.com
- Jan 7, 2026WARN noticeFifth Third Bancorp184 rolesWARN notice at the former Comerica headquarters, for the Comerica integration.Frisco, TXbankingdive.com
- Jan 2026Reported
- Jan 2026ReportedMastercard Incorporated1,400 rolesAbout 1,400 roles (about 4%) after a business review, redirecting resources to other areas.
- Feb 2025AnnouncedCommerzbank AG3,900 rolesPlan to cut 3,900 roles by 2028, mainly in Germany, as part of the defense against UniCredit.Germanyunverified
- Oct 2024AnnouncedIntesa Sanpaolo S.p.A.9,000 rolesAbout 9,000 voluntary exits by 2027 under an agreement with unions, with about 3,500 young hires; part of a EUR 5B tech program.Italyunverified
- Jan 2024AnnouncedCitigroup Inc.20,000 rolesPlan to cut about 20,000 roles through 2026 as part of the reorganization into five businesses, alongside the Banamex separation.
No job cuts on file for these accounts.
Hiring signals
Open roles by function from careers pages and job boards, as a snapshot on the date shown. A high share of AI, data or cloud roles shows where a client is investing before it announces anything.
No hiring snapshots for these accounts yet. Add one under hiring: in the account'sbriefs/_intel file.
Executive and leadership moves
New or departing CIOs, CTOs, CDOs, COOs and other leaders. A new leader is often the best way in.
- Oct 2026AnnouncedChief Risk Officer · Scott Powell at Wells Fargo & CompanyCRO Derek Flowers is retiring and COO Scott Powell will take the role, which leaves the COO seat open.
- Sep 2026Joined
- Jun 3, 2026PromotedHead of Strategy, M&A and IR · Margo Pilic at Citigroup Inc.Rafael Soeda (COO of Services) becomes Chief of Staff to Jane Fraser.
- Jun 2026JoinedCIO, Arch Insurance North America · Imran Jalozie at Arch Capital Group Ltd.New CIO for the North American insurance unit.
- Mar 2026Joined
- Sep 1, 2025JoinedGroup COO and CTO · Juan Olaizola at Banco Santander, S.A.Replaced Dirk Marzluf, who moved to senior advisor on transformation.
No leadership moves on file for these accounts.
Offshoring and captive center footprint
Global capability centers and captive operations by country. Growing centers are openings for build-operate-transfer, managed services or capability uplift.
| Country | Account | Center | Staff | Trend | Source |
|---|---|---|---|---|---|
| India | JPMorgan Chase & Co. | JPMorgan Chase Services India Mumbai, Bengaluru, Hyderabad · since 2002 A 2M sq ft Powai, Mumbai campus due in 2029 would be Asia's largest GCC; AI and ML headcount is rising. | ~55,000 | growing | business-standard.com |
| India | Wells Fargo & Company | Wells Fargo India Bengaluru, Hyderabad · since 2000 Chennai consolidated into Bengaluru and Hyderabad in 2024-25. | ~37,000 | growing | gladwininternational.com |
| India | Barclays PLC | Barclays Global Service Centre India Pune, Noida · since 2005 New Pune campus announced in 2024. | ~20,000 | growing | gladwininternational.com |
| India | Deutsche Bank AG | Deutsche Bank India Pune, Mumbai · since 1995 Spared from the 2024 global cuts; cloud migration drives hiring. | ~13,000 | growing | gladwininternational.com |
| India | The Bank of New York Mellon Corporation (BNY) | BNY India Pune, Chennai · since 2005 Custody and fund-administration technology plus risk and regulatory reporting. | ~11,000 | growing | gladwininternational.com |
| India | The Goldman Sachs Group, Inc. | Goldman Sachs Services India Bengaluru, Hyderabad · since 2004 Risk analytics and AI-driven trading work expanding. | ~9,000 | growing | gladwininternational.com |
| India | Morgan Stanley | Morgan Stanley India Mumbai, Bengaluru · since 1993 Technology headcount roughly doubled in two years; new campus investment. | ~8,500 | growing | gladwininternational.com |
| India | Citigroup Inc. | Citi India GCC Mumbai, Pune, Chennai Risk and regulatory technology hiring active. | ~8,000 | stable | gladwininternational.com |
| Romania | UniCredit S.p.A. | UniCredit Services Romania Bucharest Back-office work moving here from Germany (2026). | growing | intellizence.com |
No captive centers on file for these accounts.